Terms of serviceThe Terms and Conditions below and the agreement between A&H Chauffeur Cars and the Customer are governed by English Law.Alteration Minor itinerary adjustments are free of charge. The company at its own discretion will determine the nature of any adjustments and alter the charges accordingly. Waiting Time The first 10 minutes of waiting time are automatically included in our charges, thereafter we charge waiting time by 15 minutes increments at the rate published in our Tariff. Note that Airport Transfers are subject to our published time allowance. Hire Price We guarantee the cost of vehicle hire providing that the original itinerary at the time of booking hasn't been altered. Our obligations to you We shall supply all the services specified in the Confirmation of Booking sent to you. We accept responsibility for our employees' actions while on duty. Insurance We are insured for passenger travel. This insurance is for public liability and doesn't constitute a travel insurance. We don't accept responsibilities for
The carrying or use of unregistered weapons, or any illegal drugs in our cars is totally forbidden. You must inform us about any registered weapon you wish to carry with you at the time of booking. Pets You must seek our written permission to carry pets with you in our vehicles. Guide dogs are allowed, but you must inform us at the time of booking. Music Playing musical instruments in our cars is at the driver's discretion - you must seek his/her permission prior to commencing the journey. Smoking We observe a non-smoking policy in all our cars. Any variations are strictly at the driver's discretion. Complaints If for some reason you are unhappy with the service, you should, in the first instance, relay your concerns immediately to the driver, who will try to rectify the issue on the spot. If the matter hasn't been resolved to your satisfaction, please write to us at: A&H Chauffeur Cars, 2 Pentelow Gardens , Feltham, Middlesex, TW14 9EE, UK - providing the driver's details, date and time of the incident and our Booking Reference Number - We usually solve most issues amicably. However, in the unlikely event of any remaining dispute, we will refer the matter to the Institute of Arbitrators. Use of Vehicles A&H Chauffeur Cars make every effort to supply top quality vehicles. However, should such vehicles are not available, we reserve the right to provide a similar alternative vehicle - this hire shall be known as sub-contract or sub-hire. Cancellation Should you wish to cancel your booking the following charges will apply
You must obtain Cancellation Reference Number (CRN) by calling or writing to us, prior to the commencement time of the booked journey Additional Charges (on total cost) The following charges may apply:
To guarantee wedding and special events booking, we reserve the right to obtain a 25% non-refundable deposit for orders of either multiple cars, or with a value of over £150.
Any breach of the above Terms and Conditions could result in termination of your hire agreement with A&H Chauffeur Cars - we will not refund your costs or pay compensation in such event. |
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